FAQs2020-06-25T14:11:24+10:00

FAQs

Please review the following FAQs prior to your treatment appointment with Endeavour Wellness Clinics.

I would like to provide feedback about my clinic experience – what do I do?2019-09-25T10:37:28+10:00

Each clinic has an electronic feedback survey available at reception, which you are encouraged to complete following your treatment. If you prefer to provide verbal feedback, please just ask to speak to your Endeavour Wellness Clinic Manager.

Is a health fund rebate available?2019-09-25T10:37:33+10:00

As we are a student teaching clinic, consultations received in our clinics are not eligible for health fund rebates at this time.

Are dispensary items included in treatment price?2019-09-25T10:38:02+10:00

Being a student teaching clinic, our consultation fees are set below market rates and as such represent excellent value for money. Our comprehensive range of practitioner-only dispensary items are available at very reasonable prices.

What is a treatment plan?2019-09-25T10:38:05+10:00

Your treatment plan is an individualised program of ongoing care that is developed in conjunction with yourself, your student practitioner and their supervisor. Importantly your treatment plan represents a “snap-shot in time” and your student practitioner will review it with you from time to time to ensure that it remains current, appropriate and focused on maintaining your optimum health.

For more information please go here: Treatment Plans.

Who will I be treated by?2019-09-25T10:38:08+10:00

Treatments are generally provided by students in their final years of study and all consultations are overseen by our experienced clinic supervisors.

What should I wear to my appointment?2019-09-25T10:38:16+10:00

For most consultations you can “come as you are”, but we do recommend that you wear loose, comfortable clothing for the massage, tui na and soft tissue consultations.

What’s the difference between initial and repeat consultations?2019-09-25T10:38:23+10:00

Initial consultations are 60 or 90mins in duration, depending on the treatment type. All ongoing consultations are 60mins. Please note that for our massage, tui na and soft tissue consultations, you can typically expect 45 mins of “hands-on” treatment as part of your 60 min consultation.

What time should I arrive for my appointment?2019-09-25T10:38:27+10:00

We ask that you arrive 15 mins early for your first appointment and 5-10 mins early for subsequent appointments.

Is parking available at your clinic locations?2019-09-25T10:38:30+10:00

Parking options vary between clinic locations. Please check the specific clinic location page for more information.

Can I reschedule an appointment?2019-09-25T10:38:33+10:00

You are welcome to call us at any time on 1300 859 785, should you wish to re-schedule an appointment.

What if I need to cancel my appointment?2019-09-25T10:38:36+10:00

Appointments may be cancelled (or re-scheduled) at any time up to 24hrs prior to your appointment. Please see our cancellation policy for more information.

Where are your treatment clinics located?2019-09-25T10:38:39+10:00

We have city central locations in Adelaide, Brisbane, Gold Coast, Melbourne, Perth & Sydney.

What should I expect when visiting the Endeavour Wellness Clinic?2020-06-25T14:00:39+10:00

Endeavour Wellness Clinics have created a new COVID-19 Safe process to ensure your safety and wellbeing whilst visiting the clinic.  These changes reflect Australian government and health recommendations such as physical distancing format/signage, cashless transactions, minimising contact and spread, and utilising appropriate Personal Protective Equipment (PPE) in order to carry out the treatment in the safest way possible.

One thing we that will be the same is our level of care and our commitment to proactively work with you on your health and wellbeing.  Our holistic perspective on health will continue to be warm, friendly and supportive of you and your current situation by individualising your treatment plan to assist you on the road to optimal health.

What do I need to do before attending the Endeavour Wellness Clinic?2020-06-25T14:03:33+10:00

We ask that clients do not visit our clinic if feeling unwell.  If you are unwell or presenting with flu-like or other infectious symptoms, please contact us on 1300 859 785 to reschedule your appointment.
As we do need to ensure the safety of all who visit our clinics, should you arrive not feeling well, you will be asked to leave the clinic.  Please refer to our cancellation policy for further info: https://www.endeavourclinic.com.au/cancellation-policy/

In addition, with the latest physical distancing regulations, ensuring that you arrive on time is paramount.  For new clients, please make sure you have filled out the client registration form in advance.  The client registration form link will be sent to you in our appointment confirmation email and will automatically be sent to your local clinic that you are attending.  You will also receive a copy of this form via your email.

Are there any changes to the arrival process when I attend the Endeavour Wellness Clinic?2020-06-25T14:05:14+10:00

The Endeavour Wellness Clinic has implemented a national process to ensure we are keeping our staff, students and clients as healthy as possible during this time by minimising the risk for all who attend our clinics and campuses.

More specifically, when you arrive at one of our six clinics nationwide, you will be greeted with a smile and asked several general health questions that will ensure you are feeling well enough to attend your treatment.  You will also be required to use hand sanitiser and have your temperature taken before you can enter one of our treatment rooms.

What extra safety precautions are being taken in the Endeavour Wellness Clinic?2020-06-25T14:07:29+10:00

On top of our daily cleaning schedule, we have executed a range of protocols that adhere to state/federal government and national health recommendations. These include regular before and after disinfecting and wearing appropriate PPE.  We will be managing the maximum attendance levels as well as physical distancing restrictions where applicable.

Whilst in your treatment, appropriate PPE will be worn in cases that it is required and we will also request that you do the same by providing you PPE such as a face mask in order to carry out your treatment with minimal risk.  Even with a small number of COVID19 cases in Australia, we all have a responsibility and must not underestimate the potential of this infectious disease.  By us all adhering to the same requirements, we are working together to ensure we are all in a safe and hygienic environment. We are committed to ensuring that you feel comfortable and safe at any of our clinics nationwide.

Should I visit the Endeavour Wellness Clinic during this time?2020-06-25T14:08:55+10:00

We believe that keeping a strong immunity is paramount during this time.  At Endeavour College of Natural Health, we are committed to providing you with the best level holistic care to you and we want our clients to be prioritising their health during this time. Our student practitioners and staff will all be doing their best to keep you safe and want to proactively engage with you to enhance your wellbeing for optimal vitality.  Our student practitioners are all looking forward to assisting you once we open on Monday 6 July 2020.

Are you doing online consultations?2020-06-25T14:10:40+10:00

So that we can give our students a superior practical experience, we will continue to prioritise face-to-face learning in the clinic setting, which means you visiting one of our clinics. We understand that online consultations are highly convenient and more much more accessible, especially in this climate, but we also are committed in giving our students the best possible teaching practice.  However, we understand that the climate has changed considerably and whilst face to face learning is still our first and only choice at this stage, we are also looking at ways we can offer this in the future.

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