FAQs2020-06-25T14:11:24+10:00

FAQs

Please review the following FAQs prior to your treatment appointment with Endeavour Wellness Clinics.

Is a health fund rebate available?2019-09-25T10:37:33+10:00

As we are a student teaching clinic, consultations received in our clinics are not eligible for health fund rebates at this time.

Are dispensary items included in treatment price?2019-09-25T10:38:02+10:00

Being a student teaching clinic, our consultation fees are set below market rates and as such represent excellent value for money. Our comprehensive range of practitioner-only dispensary items are available at very reasonable prices.

Who will I be treated by?2020-10-29T10:05:36+11:00

You are in good hands at the Endeavour Wellness Clinic as you are treated by our senior students in the natural health discipline you have booked into.  Our senior student practitioners receive approximately 29,000 client visits annually and treat clients under the supervision of qualified natural health practitioners who are staff members at Endeavour College of Natural Health.

Please note that as we are a teaching clinic, it may not be possible to see the same student practitioner at each visit.  However, all efforts to facilitate this request will be made.

What should I wear to my appointment?2019-09-25T10:38:16+10:00

For most consultations you can “come as you are”, but we do recommend that you wear loose, comfortable clothing for the massage, tui na and soft tissue consultations.

What time should I arrive for my appointment?2020-10-29T10:08:35+11:00

So that we can ensure we spend the most time with you during your appointment, we ask that you arrive 5-10 minutes before your appointment time.

Is parking available at your clinic locations?2019-09-25T10:38:30+10:00

Parking options vary between clinic locations. Please check the specific clinic location page for more information.

Can I reschedule an appointment?2019-09-25T10:38:33+10:00

You are welcome to call us at any time on 1300 859 785, should you wish to re-schedule an appointment.

What if I need to cancel my appointment?2019-09-25T10:38:36+10:00

Appointments may be cancelled (or re-scheduled) at any time up to 24hrs prior to your appointment. Please see our cancellation policy for more information.

Where are your treatment clinics located?2019-09-25T10:38:39+10:00

We have city central locations in Adelaide, Brisbane, Gold Coast, Melbourne, Perth & Sydney.

Does Endeavour Wellness Clinics mandate vaccines?2021-11-01T10:21:39+11:00

Endeavour Wellness Clinics will not be mandating vaccinations. However, we are obligated to follow any state government vaccination mandates and health orders.  This means that clients may be treated by students and/or supervising practitioners that have not received any or all of the prescribed number of doses of the COVID-19 vaccine.

However, Endeavour will comply with our obligations under the public health orders of each state and territory by ensuring that our supervising practitioners, students, and clients are fully vaccinated where any such order requires them to be.

Whilst Endeavour has not mandated vaccinations, the College has made a decision to only allow fully vaccinated clients to attend the Melbourne Clinic upon reopening on November 8 2021. This is to safeguard the health and safety of our staff, students, and clients. Endeavour Wellness Clinics must review all the risks and we believe the close contact nature of the treatments being undertaken and the continuing high case numbers of community transmission in Victoria warrants such requirement. As the situation in Victoria changes, we will continue to review this decision and adapt in line with Victorian Government Heath directives.

For all clinic locations nationally, we do require all clinic clients to use the state government QR check-in code on arrival.  In addition, Melbourne clinic clients will be asked to show their vaccination status upon arrival when using the state government QR check in-app.

What states currently mandate vaccines?2021-11-01T10:23:06+11:00

Based on Victorian directives, when the Melbourne Endeavour Wellness Clinic opens on November 8 2021, there will be a State Government legal requirement for members of staff and students to be vaccinated, depending on their situation.

Whilst Endeavour has not mandated vaccinations, the College has made the decision to only allow fully vaccinated clients (double dose) to attend the Melbourne Clinic upon reopening on November 8 2021.  This is to safeguard the health and safety of our staff, students, and clients. Endeavour Wellness Clinics has carefully conducted a risk assessment and we believe the close contact nature of the treatments being undertaken, the continuing high case numbers of community transmission in Victoria warrants such requirement. As the situation in Victoria changes, we will continue to review this decision and adapt in line with Victorian Government Heath directives.

What states do not have mandatory vaccination legislation in place?2021-11-01T10:24:20+11:00

As at October 29 2021, Victoria is the only state that has mandated vaccinations. There is no such requirement for our other five clinic locations in Adelaide, Brisbane, Gold Coast, Perth or Sydney.

 

What clinic locations can clients attend if they are unvaccinated?2021-11-01T10:25:14+11:00

From November 8 2021, clinic clients regardless of their vaccination status can attend the Adelaide, Brisbane, Gold Coast, Perth, or Sydney clinic locations.

However, we do require all clinic clients to use the state government QR check-in code on arrival.

As this can change rapidly, Endeavour will comply with our obligations under the public health orders of each state and territory by ensuring that our clients are fully vaccinated where any such order requires them to be.

If clients have cold or flu-like symptoms, can they attend clinic?2021-11-01T10:26:08+11:00

If clients are experiencing cold or flu-like symptoms, we ask that they reappoint their treatment by calling our clinic on 1300 859 785.

In turn, we have the same policy for our staff and students.

What COVID-19 Safety Protocols are in place in each clinic location?2021-11-01T10:27:06+11:00

To ensure the health and safety of our staff, students, and clients, we have implemented a COVID Safe Plan on all of our campuses nationwide.  Some of the protocols are as follows (**subject to change based on state government directives):

  • Physical distancing in place across clinic locations were mandated
  • Daily cleaning and disinfecting protocols with a focus on high touch areas
  • Use of Perspex guards and floor distancing stickers
  • Mandatory government QR check-ins
  • Face Masks requirement based on state government directives
  • A series of COVID-19 questions asked before the appointment commences
What types of treatments do you offer at Endeavour Wellness Clinics?2020-10-29T10:00:32+11:00

We offer a range of natural health treatments that are part of our accredited courses at Endeavour College of Natural health.  For a full range of what is available, please visit our ‘What we Offer’ page: https://www.endeavourclinic.com.au/what-we-offer/

Where can I attend the Endeavour Wellness Clinics?2020-10-29T10:00:53+11:00

We currently have six clinics nationwide in Australia.  Please visit our location page for further details, here: https://www.endeavourclinic.com.au/locations/

How can I provide feedback about my clinic experience?2020-10-29T10:02:59+11:00

Our local Clinic Managers welcome feedback about our clinics so that we can continuously improve our range of services.  Feedback can be sent directly, here:

https://www.endeavourclinic.com.au/contact-us/

How long does the treatment take?2020-10-29T10:07:45+11:00

You will receive confirmation of the time it will take when you book in with Endeavour Wellness Clinics.

As each natural health discipline can vary in length, the average appointment time is 60-90 minutes.  For some disciplines, your first treatment will take longer as this allows enough time for your student practitioner to understand your requirements and work out a holistic approach for optimal wellness.

What is included in the treatment price?2020-10-29T10:11:25+11:00

Being a student clinic, our prices are highly affordable and represent excellent value for money across all of our natural health treatment offerings.  You will receive a treatment plan that will outline the key steps that you will be supported through in order to reach optimal wellness.

In addition to the treatment, your senior student practitioner will also suggest a number of over the counter and/or dispensary products that will assist you with your health goals.

Products are available to purchase through our onsite clinic dispensary on the day of your treatment so that you can be fully supported throughout the healing process.

How many treatment sessions will I require?2020-10-29T10:14:36+11:00

As we believe health and wellbeing is an individual state of being, we do not have a one size fits approach.  During your initial treatment, your student practitioner will go through their suggestions basing it on your individual circumstances.

For some clients, they will find relief after a few sessions, but for more chronic conditions, it may take longer.  We are always happy to adapt your treatment plan based on how well you respond to treatment.  Our key focus is to make you feel great!

Can I book in my child?2020-10-29T10:16:18+11:00

Absolutely! However, all clients under 16 years of age must have a parent or guardian book their treatment and must be accompanied by that said parent or guardian when attending the treatment.

What type of payment do you accept?2020-10-29T10:16:54+11:00

Endeavour Wellness Clinics are cashless clinics and therefore, we only accept EFTPOS.  We do not accept cheques or direct debit payments.

I am interested in studying at Endeavour College of Natural Health – where do I go?2020-10-29T10:23:13+11:00

If you are interested in any of our natural health courses, please visit our College website: https://www.endeavour.edu.au/

Can clients request an unvaccinated or vaccinated student when attending the clinic?2021-11-01T10:31:45+11:00

As Endeavour Wellness Clinics have not mandated vaccinations, we are unable to provide clients with the vaccination status of our students or staff.  When clients attend the clinic, they are agreeing that they may be treated by students and/or supervising practitioners that have not received any or all of the prescribed number of doses of the COVID-19 vaccine.

Clinic clients who attend our clinic locations accept that this may present a risk to their health, including by exposing them to, and/or putting them at greater risk of contracting, COVID-19.  As such, and to the fullest extent permitted by law, they release Endeavour College of Natural Health and each of its officers, directors, employees and agents from any and all liability, loss, or personal injury suffered or incurred arising out of, or in connection with, that risk.

Endeavour will comply with its obligations under the public health orders of each state and territory by ensuring that its practitioners and students are fully vaccinated where any such order requires them to be.

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