We hope these FAQs will help you book and prepare for your appointment at Endeavour Wellness Clinics. If you can’t find the answer to your question, please contact us.

Booking an appointment

How do I book?

Booking is simple and easy! You can book online 24/7.

  1. Login or register if you’re a first-time visitor.
  2. Select your location, service, date and time.
  3. Fill in a Client Registration Form if you haven’t already done so.
  4. Check your email for your booking confirmation.

Any questions? Please call our friendly clinic team on 1300 859 785.

What treatments do you offer?

You can book various natural health treatments at affordable rates. Our treatments include acupuncture, nutrition, naturopathy, homoeopathy, Chinese remedial massage (tui na), myotherapy and massage. Please note that availability may vary at each clinic.

Where are the clinics?

Endeavour Wellness Clinics are in convenient city locations in Adelaide, Brisbane, Gold Coast, Melbourne, Perth, and Sydney.

Are health fund rebates available?

Endeavour Wellness Clinics are teaching clinics offering consultations with students under the careful supervision of natural health practitioners. As such, treatments at our clinics are not eligible for health fund rebates at this time.

Can I book for my child?

Absolutely! However, all clients under 16 must have a parent or guardian book their treatment and accompany them to their appointment.

Can I reschedule an appointment?

Yes, to reschedule, please call us on 1300 859 785 at least 24 hours before your appointment, if possible.

What if I need to cancel my appointment?

If you need to cancel or reschedule, please call us on 1300 859 785 at least 24 hours before your appointment. Please see our cancellation policy for more information.

What if I need to cancel my appointment

Appointments may be cancelled (or re-scheduled) at any time up to 24hrs prior to your appointment. Please see our cancellation policy for more information.

Do you have to be vaccinated to attend the clinics?

Endeavour Wellness Clinics follow state government vaccination mandates and health orders. As there is no vaccine mandate, clients may attend the clinic with or without having the COVID-19 vaccine. Likewise, clients may be treated by students and supervising practitioners who have not received any or all doses of the COVID-19 vaccine.

Clients who attend our clinics accept that this may be a health risk, including exposing them to or putting them at greater risk of contracting COVID-19. As such, and to the fullest extent permitted by law, they release Endeavour College of Natural Health and each of its officers, directors, employees and agents from any liability, loss, or personal injury suffered or incurred arising out of, or in connection with, that risk.

Can I request an unvaccinated or vaccinated student practitioner?

No. As Endeavour Wellness Clinics have not mandated vaccinations, we cannot provide the vaccination status of our students or staff. When clients attend the clinic, they agree that they may be treated by students and supervisors who have not received any or all the prescribed doses of the COVID-19 vaccine.

Endeavour will comply with its obligations under the public health orders of each state and territory by ensuring that its practitioners and students are fully vaccinated where any such order requires them to be.

What should I do if I have a cold or flu-like symptoms?

If you are experiencing cold or flu-like symptoms, please call our clinic on 1300 859 785 to reschedule your appointment. We have the same policy for staff and students.

Preparing for your appointment

Who will treat me?

You are in good hands at the Endeavour Wellness Clinic. Students from the Endeavour College of Natural Health will provide your treatment under the careful supervision of a natural health practitioner, who is an Endeavour staff member.

What should I wear to my appointment?

For most appointments, you can “come as you are”. If you have a massage, myotherapy or Chinese remedial massage (tui na) appointment, we recommend you wear loose-fitting, comfortable clothing that allows movement.

What time should I arrive for my appointment?

To ensure we can spend the most time with you during your appointment, we recommend you arrive five to ten minutes before your booking time, especially if it is your first visit.

How long will my treatment take?

Appointments for each natural health discipline can vary in length. The average appointment time is 60-90 minutes. When you book, you will receive confirmation about your treatment length.

For some disciplines, your first treatment will take longer as this allows enough time for your practitioner to listen to your health concerns and work out a personalised treatment plan with you.

Is parking available?

The parking options vary between our clinic locations. Please check your city location for details about parking and transport options.

What does the treatment include?

At each treatment, you will begin with a health and lifestyle check. After listening to your health concerns, the student practitioner will develop a personalised treatment plan for you. This plan will outline the steps required to reach optimal wellness.

As well as the treatment, your student practitioner may also suggest over-the-counter and/or dispensary items that will help you achieve your health goals. Note these products are not part of the treatment price.

Are dispensary items included in the treatment price?

No, dispensary items are extra. As a teaching clinic, we set our consultation costs below market rates to provide affordable natural healthcare. We have a comprehensive range of practitioner-only dispensary items at our clinics at reasonable prices.

After your appointment

How do I pay?

Please pay for your treatment at the time of your appointment. Endeavour Wellness Clinics are cash-free, so you’ll need to pay by card. We do not accept cash, cheques or direct debit payments.

Can I request the same practitioner next time?

Yes, but as a teaching clinic, we cannot guarantee the same student practitioner will be available for each visit. However, we will make all efforts to fulfil this request if you wish to continue in their care.

How can I provide feedback about my experience?

Our local clinic managers welcome feedback about your experience so that we can continuously improve our services. You can share your feedback by speaking with the clinic manager or phoning 1300 859 785.

I’m interested in studying natural health. Where can I get more information?

The Endeavour College of Natural Health is the largest private Higher Education provider of natural medicine courses in the Southern Hemisphere. Endeavour offers various study options, from short courses that you can complete online to Bachelor of Health Science degrees. If you’re interested in learning more, please visit the Endeavour website.

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