COVID-19 information for our Clinic Clients

Last updated: 23 August 2021

National COVID-19 Safe Plan

As we continue to navigate the “new normal” and to ensure we are protecting our clients, students, and staff in our clinics, please see the following COVID-19 Safe Plan protocols in place in our clinics nationwide.

Physical distancing and maximum capacities

  • Physical distancing is the same for every clinic location nationally: physical distancing of 1.5metres – in circumstances whereby physical distancing cannot occur during consultation, the use of face masks should be worn
  • Each clinic location, based on government directive, has its own proscribed capacity limits (see below)
  • Distance and line stickers in each clinic reception

Hygiene and infection control

  • Face masks are available in all clinics and mandatory in some states depending on the risk determined by the state government (see below)
  • Frequent hand washing and hand sanitising is mandatory
  • Client Greeting Process – all clinics will be asking clients key questions relating to COVID-19 and can request a temperature check to minimise any potential spread should
  • Use of Perspex sneeze guards installed in all clinic reception areas
  • Clients are not to attend clinic if feeling unwell or presenting with cold or flu-like symptoms and may be asked to leave clinic
  • Strict disinfecting protocols are being maintained including the disinfecting of all high touch areas before and after clinic consultations

Increased cleaning

  • Increased cleaning has been part of our re-opening strategy since June 2020 and will continue throughout 2021 to ensure we are doing daily cleaning of all high touch areas

Record keeping

  • We have an obligation to track all attendance on our campuses from a work health and safety perspective
  • Unless there are government directives in place there is no national change to our current process of tracking attendance via our confidential clinic booking system
  • Attendance tracking via QR codes, will be implemented as well to assist with contact tracing based on state government directives

Location-specific additional COVID-19 protocols

Here is a breakdown of each clinic location and their COVID-19 protocols as determined by state government directives:


  • Face masks are currently mandatory in the clinic setting


  • Face masks are currently mandatory in the clinic setting

Gold Coast

  • Face masks are currently mandatory in the clinic setting


Melbourne campus is closed due to the evolving COVID-19 lockdown circumstances, subjective to government direction.


  • Face masks are no longer required in the clinic setting


Sydney campus continues to be closed due to the evolving COVID-19 lockdown circumstances, aligned to the current NSW Health Directive.

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