COVID-19 information for our Clinic Clients

Last updated: 19 January 2021

National COVID-19 Safe Plan

As we continue to navigate the “new normal” and to ensure we are protecting our clients, students and staff in our clinics, please see the following COVID-19 Safe Plan protocols in place in all of our six clinics nationwide.

Physical distancing and maximum capacities

  • Physical distancing is the same for every clinic location nationally: 1.5metres – in circumstances whereby physical distancing cannot occur during consultation, the use of face masks will be worn
  • Each clinic location, based on government directive, has their own proscribed capacity limits
  • Distance and line stickers in each clinic reception

Hygiene and infection control

  • Face masks are available in all clinics and mandatory in some states (see below)
  • Frequent hand washing and hand sanitising is mandatory
  • Client Greeting Process – all clinics will be asking our clients five key questions relating to COVID-19 and will request a temperature check to minimise any potential spread
  • Use of Perspex sneeze guards installed in all clinic reception areas
  • Clients are not to attend clinic if feeling unwell or presenting with cold or flu-like symptoms and may be asked to leave clinic
  • Strict disinfecting protocols are being maintained including the disinfecting of all high touch areas before and after clinic consultations

Increased cleaning

  • Increased cleaning has been part of our re-opening strategy since June 2020 and will continue throughout 2021 to ensure we are doing daily and twice daily cleaning (in some states) of all high touch areas

Record keeping

  • We have an obligation to track all attendance on our campuses.  There is no change to this in clinic as we have always tracked attendance via our clinic booking system ensuring privacy and confidentiality is maintained

Location-specific additional COVID-19 protocols

Here is a breakdown of each clinic location and their COVID-19 protocols as determined by state government directives; effective from 18 January 2021:

Adelaide

Maximum capacities

  • The Adelaide clinic is currently adhering to 2m2 maximum capacities

Face masks

  • With little or no community spread since November 2020, face masks are no longer mandatory in the clinic setting

Brisbane

Maximum capacities

  • As per the state government directive of 11 January 2021, maximum capacities will be decreased to 4m2

Face masks

  • Face masks will remain mandatory in the clinic setting until 22 January 2021 (or determined by state government directives)

Gold Coast

Maximum capacities

  • The Gold Coast clinic is currently adhering to 2m2 maximum capacities

Face masks

  • With the recent events in Greater Brisbane, the Gold Coast clinic will strongly encourage the use of face masks in the clinic setting until 22 January 2021 (or determined by state government directives)

Melbourne

Maximum capacities

  • State government currently does not have a maximum capacity directive in a clinic setting; however, we have implemented a maximum of four people per clinic consult room

Face masks

  • Effective from 18 January, face masks will no longer be mandatory in the clinic setting; however, we will continue to align with state government directive and have face masks available onsite if required.

Perth

Maximum capacities

  • The Perth clinic is currently adhering to 2m2 maximum capacities

Face masks

  • With no community spread in nine months, face masks are no longer mandatory in the clinic setting

Sydney

Maximum capacities

  • State government currently does not have a maximum capacity directive in a clinic setting; however, we have implemented a maximum of four people per clinic consult room

Face masks

  • Face masks will remain mandatory in the clinic setting until determined by state government

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